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Frequently Asked Questions
How do I delete sales transactions/receipts from my account?
You can manually delete ALL of your current transactions during the first fourteen(14) days upon your registration to KaHero POS. Access the back office through app.kahero.co then on the Navigation Menu, head to Settings, then click General Settings. Scroll down the General Settings and you will find the Request receipts and analytics deletion section. Click Delete Data to d
How to Subscribe to PRO
To access all the features that the KaHero POS can provide you just have to subscribe to our PRO. How to Subscribe as PRO? To subscribe to PRO login to your KaHero account and go to the navigation bar and click Go PRO with Kahero on the below. After clicking, a pop up will appear just like the below picture. Click the Go PRO for only PHP 800.00/month. !(https://storage.crisp.chat/users/hel
Does KaHero POS have a desktop application?
We currently do not have a desktop app. KaHero POS is a mobile application and can be downloaded from the Google Playstore & Appstore.
How to add Initial Inventory
To show the Initial Inventory you to first have to enable the Shift Management feature located at Settings. Then go to Listings then Items. Click New Item then it will show the Sales Warehouse and Beginning Qty. !(https://storage.cri
Some of my items are not showing on the register. How can I fix it?
Some of my items are not showing on the register. How can I fix it? On the Navigation Menu, head to Listings, then click Items. Click on the item you want to display on the register. Make sure you have "Sale Item" enabled on the item.
How To Book A Demo
You can schedule a free online demo with us, just by clicking here. You will be directly sent to a site, like the below picture. Select your desired date an time for the demo. Input your details and click confirm. Once
How To Reset Item Stocks
Most common question regarding stocks is "how can we turn all our negative stocks to positive or into 0". : The reason why you have negative stocks is when you check the box of "Allow Negative Stock" of the Warehouse Settings under General Settings. Allow Negative Stock How to reset or turn your negative stocks to zero (0). To start, you have to Export your Stocks.
Do you give free demonstration on how to use KaHero POS?
Yes, we do. We offer free demonstration to our users. You can message us and we can agree on a schedule for your free demonstration on how to use KaHero POS.
Is my receipt printer compatible to KaHero POS?
You can check whether your printer is compatible or not here: https://doc.kahero.co/en/article/compatible-pos-printers-1xl250u/, or you can send us a message through our chat support and directly ask us!
Is there a limit to adding users/customers/employees to my POS account?
No, there is no limit to adding users or customers or employees to your KaHero POS account. You can add as many users/customers/employees as you need.
How Can I Monitor My Sales and Stocks - Analytics
Monitor through Analytics You can monitor your **** and Stocks through KaHero Analytics or Back Office. Analytics is separated app from the KaHero POS. The analytics app displays all the transactions going on KaHero POS in real time. Overview Open your Analytics App and login your account. After logging in to your account the first thing you'll see is the Overview, under it is the Sales Summary, Top Items, Shifts, Employees repo
How To Change A User
You can easily switch your user just by following the steps below. To change a user, you must first have to end your shift. Go to Shift Management then select Close Shift and click End Shift. Input the cash amount the click End Shift.
How To Add Customer Name and Address on Receipt
To add your customer's name and address on your receipts first you must go to Customers, click the navigation bar and click Customers. Click the edit icon of the customer, if you don't have a customer yet then click Add a Customer. !(https://storage.crisp.chat/users/helpdesk/website/fea84a7