Question 1

HOW WAS YOUR EXPERIENCE WITH US?

Accepted Answer

Your two minutes can make a big difference!

Share with us your recent experience with Kahero Survey Form.

Access the survey by following these two simple steps:

Click the link provided. https://docs.google.com/forms/d/e/1FAIpQLSf45EglShEkFbHVjN3JBw0p6TXym4KiO0eLlH8s2SitoT8YQg/viewform?usp=sf_link KAHERO SURVEY FORM
Fill out and submit the form

Your feedback will help improve our services.

Question 2

Initial Steps

Accepted Answer

${youtube}Getting Started

Download and install KaHero from the Play Store (Android) or App Store (iOS). To use KaHero POS, you'll need to have at least Android 5+ or iOS 12+.

After downloading KaHero POS, you will see the Sign In screen. For new users, click Create an Account to register.

Create your account. Input your email, password, business name, and country of choice. Click Sign Up to proceed.

Your account is now created! You will be immediately sent to the Register screen and you can begin setting up your POS.

To log out of your account, go to the Navigation Menu and then under Settings, select Log Out.

Question 3

Importing Items in the Back Office

Accepted Answer

If you have already input your items in CSV or excel file format, you can import them to KaHero POS. It will save you the time to manually input your items. You can also export your items from KaHero POS to excel files.

| For you to import your items to KaHero POS's Back Office you have to first download the template to your device.

Importing Items

Q: Initial Steps

${youtube}<a href="zgySSsmLvR0">Getting Started</a> Download and install KaHero from the Play Store (Android) or App Store (iOS). To use KaHero POS, you'll need to have at least Android 5+ or iOS 12+. <hr /> After downloading KaHero POS, you will see the Sign In screen. For new users, click Create an Account to register. Create your account. Input your email, password, business name, and country of choice. Click Sign Up to proceed. Your account is now created! You will be immediately sent to the Register screen and you can begin setting up your POS. To log out of your account, go to the Navigation Menu and then under Settings, select Log Out.

Q: How do I delete sales transactions/receipts from my account?

You can manually delete ALL of your current transactions during the first fourteen(14) days upon your registration to KaHero POS. Access the back office through app.kahero.co then on the Navigation Menu, head to Settings, then click General Settings. <img src="https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/image_y7h2s4.png" alt="" /> Scroll down the General Settings and you will find the Request receipts and analytics deletion section. Click Delete Data to delete ALL your transactions, receipts and analytics data. <img src="https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/image_u4ep5s.png" alt="" /> <blockquote> NOTE: You can only manually delete all your transactions during the first 14 days upon your registration to KaHero POS. After the first 14 days, you may contact us directly and we will delete your transactions for you. </blockquote>

This feature allows you to add your New Items in bulk. To use this feature you must first download the template.

To download go the Back Office, login your account and select Items under Listings.

Click on the more options.

Select Import Items.

Click on Download Template. An excel file with the template will then be downloaded.

Encode the items you wish to add in your POS.

||| Note: Don't change all in row 1, we highly recommend you input not more than 200 Items first so it won't take some time to import.

A. Name - set this field to your preferred item name.
B. Category - set this field to the category of your item. C. Item Price - set this field

Question 4

Compatible POS Printers

Accepted Answer

Below is a list of all printer supported by KaHero POS:

For Android Users

Star TSP650II / TSP654IIBl (Bluetooth)
GP-58130IIC (Bluetooth)
GP-L80250II (Ethernet)
GP-58130IIC (Ethernet)
GP-U80300I (Ethernet)
Star TSP 100 / TSP143IIILAN (Ethernet)
Star mc-Print3 (USB, Bluetooth, Ethernet)
Epson TM-T20II (Ethernet)
Epson TM-88IV (Ethernet)
Epson TM-T88V (Ethernet)
Epson TM-m30 (USB, Bluetooth, Ethernet)
Posiflex Aura 6900 (Ethernet)
Xprinter XP-Q200 (Ethernet)
XPrinter XP-Q800 (Ethernet)
XPrinter XP-58IIH (Bluetooth)
Star mPOP (Bluetooth)
EastRoyce ER-58A (Bluetooth)
EastRoyce ER-80A (Bluetooth)
Sam4s GIANT-100D (Ethernet, USB)
Senda SDXP-210 (Bluetooth)
Issyzone POS IPDA045 - Handheld PDA/Mobile Printer

| For android users, you can try using other models or you can message us and ask whether or not the printer is compatible with KaHero POS.

For iOS Users

Star TSP654IIBl (Bluetooth)
Star mPOP (Bluetooth)
Star TSP 100 (Ethernet)
Star TSP143IIILAN (Ethernet)
Star SP743 (Ethernet) Can print only kitchen orders
Star SP700 (Ethernet) Can print only kitchen orders
Star TSP143IIIU (USB)
Star mC-Print3 (USB, Bluetooth, Ethernet)
Star SM-T300i (Bluetooth)
Star SM-S210i (Bluetooth)
Epson TM-T20II (Ethernet) 12.

Question 5

Adding Users

Accepted Answer

You can add users to KaHero POS. However, you can only add multiple users when you are subscribed to KaHero's PRO version. You may want to specify your employees as users of the POS as well by adding them as users.

On the Navigation Menu, select Users.

Navigation Menu > Users

Select Add a User.

Add a User Button

3A. Type your username or your employee's username. (It must be 6 characters or more)
3B. Set your your passcode or your employee's passcode. (4 digits).

Input details

Below is a list of restrictions you can enable or disable for your users. If enabled:

A. User will be able to open the cash drawer even without making any transaction.
B. User will be able to access your business' back office and view all the reports and information found there
C. User will be allowed to access all the features under Inventory Management this includes creating item bundles, viewing item stocks, transferring items and viewing the item ledger.
D. User will be able to access and edit your listings.
E. User will be allowed to apply refunds to receipts.
F. User will be allowed to apply discounts on transactions.
G. User will be able to see the ex

Question 6

How do I delete sales transactions/receipts from my account?

Accepted Answer

You can manually delete ALL of your current transactions during the first fourteen(14) days upon your registration to KaHero POS. Access the back office through app.kahero.co then on the Navigation Menu, head to Settings, then click General Settings.

Scroll down the General Settings and you will find the Request receipts and analytics deletion section. Click Delete Data to delete ALL your transactions, receipts and analytics data.

NOTE: You can only manually delete all your transactions during the first 14 days upon your registration to KaHero POS. After the first 14 days, you may contact us directly and we will delete your transactions for you.

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