Disable non-admin users to delete Dine-in Open Tickets
If you are not allowing non-admin users of KaHero POS to delete dine-in tickets, you can now set a pass code to prevent non-admin users from deleting them.
You can access this setting from the back office or app.kahero.co.
On the Navigation Menu, go to Settings, then click General Settings.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/1a_19kejtd.png)
Scroll down until you reach the bottom of the general settings. You will find the Pass code section. Click on the sliding button to enable. Set your desired pass code.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/1b_1rbvjfb.png)
Save your settings.
Now that you have set a pass code, non-admin users are now unable to delete dine-in tickets.
Non-admin user creates a dine-in ticket.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/2_17q8twg.png)
Non-admin user saves dine-in ticket as open ticket.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/4_1jl0jrv.png)
Non-admin user attempts to delete saved dine-in ticket.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/4_13l1r4h.png)
Non-admin user is sent to this window.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/5_v10lfr.png)
You can view your deleted tickets in Open Tickets Archived under Settings in the Back Office.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/screenshot-from-2022-01-07-13-_r90axp.png)
If you want to delete the tickets permanently or restore the ticket, just check box of that ticket and click delete or restore.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/screenshot-from-2022-01-07-13-_jl7aqz.png)
You can access this setting from the back office or app.kahero.co.
Back Office Setup
On the Navigation Menu, go to Settings, then click General Settings.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/1a_19kejtd.png)
Scroll down until you reach the bottom of the general settings. You will find the Pass code section. Click on the sliding button to enable. Set your desired pass code.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/1b_1rbvjfb.png)
Save your settings.
Process
Now that you have set a pass code, non-admin users are now unable to delete dine-in tickets.
Non-admin user creates a dine-in ticket.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/2_17q8twg.png)
Non-admin user saves dine-in ticket as open ticket.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/4_1jl0jrv.png)
Non-admin user attempts to delete saved dine-in ticket.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/4_13l1r4h.png)
Non-admin user is sent to this window.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/5_v10lfr.png)
You can view your deleted tickets in Open Tickets Archived under Settings in the Back Office.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/screenshot-from-2022-01-07-13-_r90axp.png)
If you want to delete the tickets permanently or restore the ticket, just check box of that ticket and click delete or restore.
![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/screenshot-from-2022-01-07-13-_jl7aqz.png)
Updated on: 07/01/2022
Thank you!