> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.kahero.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Forgetting User PIN

# For Admin Users

Open the KaHero Back Office through the KaHero POS app or directly through the website (app.kahero.co). Login using your KaHero POS account.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/1_10jjral.png)

On the "Navigation Menu", click "Users".

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/2_s6lryj.png)

Click "Edit" beside the user to check or change their PINs.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/3_1w8ne60.png)

This is the "Edit User" screen. You can see and edit the user's information here. Click "Save" to save your changes.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/4_19ophqw.png)