> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://doc.kahero.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Disable non-admin users to delete Dine-in Open Tickets

If you are not allowing non-admin users of KaHero POS to delete dine-in tickets, you can now set a pass code to prevent non-admin users from deleting them.

You can access this setting from the back office or app.kahero.co.

-----------------------------------------------------------

# Back Office Setup

On the **Navigation Menu**, go to **Settings**, then click **General Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/1a_19kejtd.png)

Scroll down until you reach the bottom of the general settings. You will find the **Pass code** section. Click on the sliding button to enable. Set your desired pass code.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/1b_1rbvjfb.png)

Save your settings.

--------------------------------------------------------------------

# Process

Now that you have set a pass code, non-admin users are now unable to delete dine-in tickets.

Non-admin user creates a dine-in ticket.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/2_17q8twg.png)

Non-admin user saves dine-in ticket as open ticket.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/4_1jl0jrv.png)

Non-admin user attempts to delete saved dine-in ticket.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/4_13l1r4h.png)

Non-admin user is sent to this window.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/5_v10lfr.png)

You can view your deleted tickets in Open Tickets Archived under Settings in the [Back Office](app.kahero.co).

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/screenshot-from-2022-01-07-13-_r90axp.png)

If you want to delete the tickets permanently or restore the ticket, just check box of that ticket and click delete or restore.

![](https://storage.crisp.chat/users/helpdesk/website/fea84a7e8a4bd000/screenshot-from-2022-01-07-13-_jl7aqz.png)